IT people get bad reps sometimes. Some of it is deserved and some of it is not. I have been working in this industry for several years and I have many stories and have never put any of them down so this post is about a conversation I had last week with a user and the words are not exact quotes but as close as I can get them.
Me: IT department
User: This is user and I do not see my printer
Me: I need to remote into your computer. Do you see a letter V by the system clock in the bottom right hand corner.
User: I do not
Me: OK, I need to find your computer name. Please click the Window logo in the bottom left hand side.
User: I do not see a logo.
Me: You do not see a symbol that looks like a multi colored flag?
User: Oh, I did not know that was the window logo. OK I have clicked it.
Me: Right above the logo you should see a search bar.
User: Yes I do.
Me: I need you to type in the letters CMD Cat Mary David.
User: Cat Mary David?
Me: Yes that is correct and once you finish click enter.
User: OK I got a box that says CMD Cat Mary David is not a recognizable Windows Command
ME: NO just CMD, I was spelling it out for you when I said Cat Mary David.
User: Ah I see, I am not literate when it comes to computers.
This story is just one of many. If you have any just post a reply I would love to hear what stories you might have.
And with that please watch the following: